eu-LISA
Eu-LISA - the European Agency for the operational management of Large-scale Information Systems
Project
Project
Natural Gas of Attiki
Natural Gas of Attiki
Strategy & Performance Management Training
Cyprus Hotel Association
Cyprus Hotel Association
Innovation & Networking Hub (INHUB Business Unit)
Project
Developing Customer-Centric Philosophy and Team Information in Small-Medium Hotels of Cyprus with Innovative Procedures.
The ultimate goal was to create a program for the promotion of Customer Relationship Management (CRM) and Business Intelligence (BI) results for Cyprus Small and Medium Business Units, contributing significantly to the development of the Tourism Industry in Cyprus.
At the same time, the Project aimed at developing customer loyalty models that have as their main objective the design of customer rewarding actions. The results of the project include the significant contribution to the enhancement of the cooperation of the Cypriot enterprises with the domestic research entities, the strengthening of the research activity, the entrepreneurial competitiveness and the Cypriot economy, the embrace of the customer-centralized approach by the Cypriot enterprises, disseminate results to all businesses in the sector for their exploitation.
- Developing a Tourism Client Relationship Management System for Hotels.
- Development of a Tourism Promotion Platform and Promotional Activities
- Performance Management and Business
Toyota Logistics Services SA
Toyota Logistics Services SA
Project
Definition of the Business Processes and Calculation of the effort required for each process and also grouped into (i) Logistics Processes compared to (ii) Warehousing processes
GAP Marinopoulos SA
GAP Marinopoulos SA
Project
Business Intelligence. Logistics / Sales & Marketing / Finance & Purchasing Control.
The problem
• Different data sources.
• Fast changes in the financial environment.
• Non-flexible OLAP systems.
• Non-flush environment to the end user.
The target
• Set Measurements & KPIs
• Current & Dynamic provision of information.
• Fast responding to the changing environment
•Competitive advantages
The play
• Unification of different databases
(SAP / POS / Excel …)
• Development of Single Version of the Truth
• Dynamic Reports (Inbound Report, Material Management, Sales Reports, Gross Margin Analysis, Promos reports, Velocity Report etc.)
GAP Vassilopoulos Group – Project 2
GAP Vassilopoulos Group
Innovation & Networking Hub (INHUB Business Unit)
Project 2
Project Management & Professional Services for the Implementation of the Group’s Call Center System
GAP Vassilopoulos Group – Project 1
GAP Vassilopoulos Group
Innovation & Networking Hub (INHUB Business Unit)
Project 1
Project Management & Professional Services for the Implementation of the Group’s Customer Relationship Management – CRM System
Odyssey Consultants Ltd – Project 2
Odyssey Consultants Ltd
Innovation & Networking Hub (INHUB Business Unit)
Project 2
Project Management & Professional Services for the Development of the Security Information and Event Management Platform ClearSkies™ (SIEM)
Odyssey Consultants Ltd – Project 1
Odyssey Consultants Ltd
Innovation & Networking Hub (INHUB Business Unit)
Project 1
Project Management & Professional Services for the Implementation of the Company’s Customer Relationship Management – CRM System
Biotronics – Project 2
Biotronics
Innovation & Networking Hub (INHUB Business Unit)
Project 2
Developing Customer-Centric Philosophy in Business with Modern Processes and Customer Relationship Management (CRM)
The aim of the project was the adoption by the Cypriot hospitals of the health sector involved in the new technologies program in the field of Customer Relationship Management as well as the development of the required procedures and the training of the personnel on the issues of customer-oriented management and culture. The project was divided into two main parts covering a) the Diagnostic Study as well as the mapping of the current operating status of Biotronics Ltd and Scientronics Ltd (As – Is) and b) the design of new business processes and the installation of the Customer Management System CRM).
The objectives of the project, among others, were as follows:
- Development of the Customer-oriented Philosophy of the Company.
- Design and implementation of a CRM system, which will offer the possibility of better management of the customer relationship and at the same time the identification and segmentation of its client base.
- Increase revenue through effective cross-selling and recurring sales opportunities as well as optimization of business processes.
- Improve customer information management at all contact points
- Exploiting new technologies by creating a central, shared customer record that will be updated and enriched regularly, integrating available and historical customer data from all existing sources.
The actions that have taken place concern:
- Project Preparation / Defining the Project Vision and Project / Project Timetable.
- Existing Situation Analysis (As – Is).
- Analysis and Design of Customer Relationship Management System
- CRM System Installation Programming
- CRM Environment Installation
- Installation – Check and accept system.
- Project Management (Project Management).
- Quality Assurance.
- Change Management.